Refund & Exchange

[Non Refund Policy]

Sea Eagle Japan cannot offer monetary refunds for any reason, however, we do have a 3-year warranty against manufacturing defects and will exchange any items damaged in shipping, or incorrectly shipped.

[Exchange Policy]

In case of items damaged in shipping, or incorrectly shipped, we will exchange the item after receiving an email (including photos) from the customer within 7 days of receipt. In the case of a manufacturering defect, Sea Eagle Boats offers a 3-year warranty from the date of purchase.

[Condition of Exchange]

We will exchange items only in the following cases:

  • When a product is defective
  • When a product is damaged upon receipt
  • When a product is wrongly shipped

* Sea Eagle Boats will not exchange goods which have been damaged as a result of customer negligence.

[Shipping Fees]

Sea Eagle will cover all shipping costs for exchange and return of items

[Exchange Procedure]

  1. For items damaged in shipping, or incorrectly shipped: Send us an email (including photos) of the product within 7 days of receipt with a detailed description of the problem.
  2. For manufacturing defects: Send us an email (including photos) within 3 years of purchase with a detailed description of the problem.

▼ Return to

Address: 〒563-0048 Suncity Ikeda, 1-1-212 Kurehacho, Ikeda, Osaka, Japan
Company name: Sea Eagle Japan
Person in charge: Pierre Babineau
Email: pierre@seaeagle.jp